Frequently asked questions

Do you ship the printed magazine overseas?

Yes, we ship across the world. 

How much does it cost to ship overseas?

The cost of shipping will be calculated when you insert your address at the checkout. We use Royal Mail International Standard, which aims to deliver in 3-4 working days within Europe and 6-7 days worldwide. However, appears to sometimes take longer than that in reality.

How much does an annual subscription cost in my own currency?

As our prices are in Sterling, your bank will calculate the conversion to your currency. Depending on the payment provider you use, you may also be able to do the conversion rate at the checkout point. To get a rough idea of how much the cost is in your own currency, you can use Google to easily find an exchange rate calculator.

Can I pay in a way other than PayPal?

Yes. Once you get to the checkout, there’s an option to pay with your bank card via secure payments handled by Stripe for WooCommerce. You can find out more about our privacy policy and links to PayPal’s and Stripe’s here. If you’d prefer to pay by bank transfer to our account, please contact us for the details.

I’m having difficulty reading the page-turning PDF version on my iPad/table – can you help?

If you’re reading the PDF version on an iPad or another tablet, you might get better results by downloading it first (click the three dots in the bottom left of the screen under the flip book/page-turning version, and choose ‘Download’).

I don’t seem to have the access details for the page-turning PDF version or website version – what should I do?

In the first instance, please check your Spam folder as some emails have ended up in there. If you still can’t find it, please contact us and we’ll send it out again. We’ve also had a couple of instances where emails still don’t go through to a customer’s email address and they’ve had to provide an alternative email address.