Our privacy policy

We collect information about you during the checkout process on our website.

What we collect and store

While you visit our site we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and postage costs
  • Mailing address: we’ll ask you to enter this so we can estimate postage before you place an order and to enable us to send you the order.
  • Email address: we’ll use this to send you our regular newsletter – you can unsubscribe at any time from the email

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, mailing address, email address, phone number, credit card/payment details and account information like username and password. We’ll use this information to:

  • Contact you about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you our regular newsletter – you can unsubscribe at any time from the email

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes your name, email address and billing and mailing addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both our editor and website administrators can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and mailing information.

Our team members have access to this information to help fulfill orders, process refunds and support you in any other ways needed.

What we share with others

We share information with third parties who help us take payments from you, and provide our orders and newsletter to you: MailChimp, Brevo, WooCommerce, Stripe and PayPal. Some of your data will be passed to these third party providers will also receive some of your data to enable them to process or support the payment, such as the purchase total and billing information. Please see these third party privacy policies for more details: MailChimp Privacy Policy, Bravo Privacy Policy, WooCommerce Privacy Policy, Stripe Privacy Policy and PayPal Privacy Policy.

However, we will never sell your data to a third party for marketing purposes.